Rates

  • rates include accommodation, breakfast and use of the guest lounge
  • management reserves the right to change rates without notice, rates quoted for confirmed bookings will be honoured.

Payment

Deposit

  • We require a 50% deposit of the total accommodation to secure a reservation.
  • the deposit is payable within 24 hours of making the reservation, failing which the room allocated to the booking is released for re-sale.

Payment

  • Payment can be made by any of the following means.
  • cash
  • bank/internet transfer
  • debit/credit cards
  • Any bank charges incurred by Sandra’s Guest House in relation to international funds transfers are to be met by the guests and will be added to the balance due on departure

Balance

  • The outstanding balance is payable on arrival and any additional expenses on departure.

 

Cancellation Policy

  • Less than 14 days forfeit the full deposit
  • From 14 to 21 days forfeit 50% of the deposit
  • From 21 to 28 days forfeit 25% of the deposit
  • Full deposit will be forfeited for cancellations between 15 December and 10 January
  • NO SHOWS will be charged the full accommodation.

 

Arrival and Departure Times

  • rooms will be available at 14h00 and 17h00 on the day of booked arrival
  • late or early arrivals must be arranged with management.
  • departure must be by 10h30 on the booked day of departure.
  • late departure is at the discretion of management and dependant on room availability.

Insurance

  • It is your responsibility to take out appropriate personal travel insurance

Damage to Contents / Property

  • in the event of any damages to the room, a suitable amount will be added to your final bill to rectify the damage and/or replace the item(s) affected

Our Liability

  • Sandra’s Guest House and it’s owners or employees do not accept any liability for loss, injury or damage howsoever arising sustained by any person in or around the premises.